Code Factory Knowledgebase

My device is not connecting to ActiveSync. Why?

Most cases of ActiveSync 4.x USB connection problems are caused by Windows desktop firewall applications or applications that manipulate network traffic. These applications conflict with the TCP traffic between your device and the PC, causing data transfer and connection issues.

Please check this article from Microsoft for more information.

It is also highly recommended that the latest version of ActiveSync is installed on your system. To get the latest version of ActiveSync click here.

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