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  1. My device is not connecting to ActiveSync. Why?My device is not connecting to ActiveSync. Why?
    Most cases of ActiveSync 4.x USB connection problems are caused by Windows desktop firewall applications or applications that manipulate network traffic. These applications conflict with the TCP t ...
  2. What is ActiveSync?What is ActiveSync?
    ActiveSync is the program that allows you to synchronize data and information between your desktop computer and your Windows Mobile device. Mobile Speak Pocket and Mobile Speak Smartphone are ins ...
  3. What is the difference between a Pocket PC phone and a Windows Mobile SmartPhone?What is the difference between a Pocket PC phone and a Windows Mobile SmartPhone?
    Please refer to this page for a description of these differences.
  4. Pressing DoubleTap3 does not open the application menu on my WM5 device. Why?Pressing DoubleTap3 does not open the application menu on my WM5 device. Why?
    DoubleTap3 is the command to activate or move focus to the menu bar in the current window. If this menu bar is not available, then the command will not do anything. In Windows Mobile versions befo ...
  5. How do I activate the softkey functions on a Pocket PC powered by Windows Mobile 5.0 or a later version?How do I activate the softkey functions on a Pocket PC powered by Windows Mobile 5.0 or a later version?
    Most of the latest WM devices have hardware keys that are specifically used to activate softkeys. On Pocket PC phones running on Windows MObile 5.0 or a later version, they are usually located abo ...
  6. When I run the Remote Screen Alignment application, I get this message: "Error Starting Program. A required .DLL file, MFC42U.DLL, was not found."When I run the Remote Screen Alignment application, I get this message: "Error Starting Program. A required .DLL file, MFC42U.DLL, was not found."
    The Remote Screen Alignment application does not work yet on Windows 9.x and ME machines that use ANSI instead of Unicode for the character set. It is strongly recommended that you use a computer ...
  7. How can I (or a sighted person) use the touch screen without uninstalling or stopping MSP?How can I (or a sighted person) use the touch screen without uninstalling or stopping MSP?
    MSP has a Stylus Mode that will enable anyone to use the touch screen normally, as though MSP was not installed. Speech output will still be available. Press Ctrl+Shift+Alt in that order to toggle ...
  8. Some of the hardware keys MSP assigns to Tab, Alt, Control and Shift are programmed to launch certain applications. How can I use these buttons without uninstalling or stopping MSP?Some of the hardware keys MSP assigns to Tab, Alt, Control and Shift are programmed to launch certain applications. How can I use these buttons without uninstalling or stopping MSP?
    MSP has a Key Bypass Mode. Press Alt+DoubleTap4 to activate it. After this command is issued, the next hardware key you press will perform its assigned non-MSP function, and then the Key Bypass Mo ...
  9. How can I input text on my Pocket PC device?How can I input text on my Pocket PC device?
    Mobile Speak Pocket comes with its own input methods for the user to enter text. Use LongTap1 to activate the default MSP input panel which is the Keyboard Simulator. Note that pressing Ctrl+LongT ...
  10. How do I insert a space, press Enter to start a new line, or press Backspace to delete the previous character using either of the two MSP input panels?How do I insert a space, press Enter to start a new line, or press Backspace to delete the previous character using either of the two MSP input panels?
    In all the keyboard types (Lowercase, Uppercase, Numeric, and Symbols) of the Touch Virtual Keyboard, the Space key is located in the lower-left corner, the Enter key is in the lower-right corner, ...
  11. When I close or exit an application window, is the application unloaded from memory or is it still running in the background?When I close or exit an application window, is the application unloaded from memory or is it still running in the background?
    If you use the Close command (DoubleTap4), the window is only minimized and the associated application is still running in the background. Therefore, when you open the Switch Application dialog (C ...
  12. Can I change Mobile Speak user profiles on the fly?Can I change Mobile Speak user profiles on the fly?
    Yes. It is possible to change the active user profile anywhere by using the Edit+Clear (delete key) command. Note that this is not the same as phone profiles used to set the phone in Silent, Meeti ...
  13. How do I find out the firmware or ROM version on my phone?How do I find out the firmware or ROM version on my phone?
    To determine the version and date of the firmware or ROM currently on the phone, enter *#0000# at the main dialing screen. There is no need to press the Dial/Send key.
  14. How do I find out the IMEI number of my phone?How do I find out the IMEI number of my phone?
    To get the IMEI (serial number) of the phone, enter *#06# at the main dialing screen. There is no need to press the Dial/Send key. Note that your phone's serial number is not the same as the Mo ...
  15. My phone still can still boot/power up, but I wish to format it to restore to its factory defaults. How do I do this?My phone still can still boot/power up, but I wish to format it to restore to its factory defaults. How do I do this?
    Reformatting the phone will not only revert your phone's settings to factory defaults, but will also erase user data saved on the phone such as messages, contacts, appointments, etc. The following ...
  16. How do I format the memory card?How do I format the memory card?
    Although you may have a memory card reader that allows you to use your PC to copy files to and from your phone's memory card, as well as to format the card, it is strongly advised that you format ...
  17. how do I reformat the phone if it would not boot/power up?how do I reformat the phone if it would not boot/power up?
    If the phone cannot be powered on even if the battery is fully charged, or if it gets stuck in the boot-up process, reformatting it may help solve this problem. To reformat the phone: Turn off ...
  18. My device (phone or PDA) was stolen or damaged and had to be replaced by the manufacturer/carrier. Will my license work on this new unit?My device (phone or PDA) was stolen or damaged and had to be replaced by the manufacturer/carrier. Will my license work on this new unit?
    Licenses are specific to the text-to-speech engine installed on the device and the device itself. Therefore, since the device has changed, your license for the license code for your previous devic ...
  19. How do I install the latest Mobile Speak Pocket update?How do I install the latest Mobile Speak Pocket update?
    Whenever a new version is released, upgrade instructions are available here.
  20. How do I upgrade to a newer version of Mobile Speak SmartPhone?How do I upgrade to a newer version of Mobile Speak SmartPhone?
    You need to remove the version of Mobile Speak SmartPhone installed on your device before installing the more recent version. Refer to the Upgrade Instructions page for more details.
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