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  1. How do I find out the IMEI number of my phone?How do I find out the IMEI number of my phone?
    To get the IMEI (serial number) of the phone, enter *#06# at the main dialing screen. There is no need to press the Dial/Send key. Note that your phone's serial number is not the same as the Mo ...
  2. My device (phone or PDA) was stolen or damaged and had to be replaced by the manufacturer/carrier. Will my license work on this new unit?My device (phone or PDA) was stolen or damaged and had to be replaced by the manufacturer/carrier. Will my license work on this new unit?
    Licenses are specific to the text-to-speech engine installed on the device and the device itself. Therefore, since the device has changed, your license for the license code for your previous devic ...
  3. Why do I get an error message about not being able to connect to the server when I try to obtain a trial license through the Remote Product Activation Wizard?Why do I get an error message about not being able to connect to the server when I try to obtain a trial license through the Remote Product Activation Wizard?
    First make sure that you have an active internet connection before you start the Remote Product Activation Wizard. Second, check that your firewall application or any similar software is not block ...
  4. Why did the trial license on my device expire before the 30-day period ended?Why did the trial license on my device expire before the 30-day period ended?
    The trial license will expire if the date and time on the device moved back to an earlier setting. As a security against attempts to make it seem as though the 30-day evaluation period is not yet ...
  5. What do I need to do in order to purchase a license for MSP?What do I need to do in order to purchase a license for MSP?
    When you are ready to purchase a license for Mobile Speak Pocket, do the following: Find out the MSP serial number on your device. To do this, Open the MSP Control Panel by pressing Ctrl+L ...
  6. When I use the Remote Product Activation Wizard to obtain a trial license, I get this message: "Error Starting Program. A required .DLL file, MFC42U.DLL, was not found."When I use the Remote Product Activation Wizard to obtain a trial license, I get this message: "Error Starting Program. A required .DLL file, MFC42U.DLL, was not found."
    For now, Remote Product Activation works only on Windows XP and 2000 machines, where Unicode is used for character sets, instead of ANSI.
  7. I was using an old version of Mobile Speak Pocket and when I upgraded to the latest, my license code is no longer valid. What has gone wrong and does this mean I need to pay for a new license?I was using an old version of Mobile Speak Pocket and when I upgraded to the latest, my license code is no longer valid. What has gone wrong and does this mean I need to pay for a new license?
    Starting with Version 1.0.6, a new Remote Activation Wizard was implemented for Mobile Speak Pocket, and consequently, the serial number of the software on your device has changed. Please obtain a ...
  8. What do I need to do in order to purchase a license for MSS?What do I need to do in order to purchase a license for MSS?
    When you are ready to purchase a license for Mobile Speak SmartPhone, do the following: Find out the MSS serial number on your device. To do this, Open the MSP Control Panel by pressing Wi ...
  9. Where can I find the download links for Mobile Magnifier?Where can I find the download links for Mobile Magnifier?
    Starting with Version 3.0, Mobile Magnifier is now integrated with Mobile Speak and no longer requires a separate installer. This means that installing Mobile Speak will also install Mobile Magn ...
  10. I have a valid license for the standalone version of Mobile Magnifier but this version of the product does not seem to exist anymore. what should I do and do I have to pay for a new license?I have a valid license for the standalone version of Mobile Magnifier but this version of the product does not seem to exist anymore. what should I do and do I have to pay for a new license?
    The license has merely changed when Mobile Magnifier was integrated with Mobile Speak. You will not be required to pay for the product again. Please contact us at info@codefactory.es to get an upg ...
  11. How do I install more voices on my Pocket PC?How do I install more voices on my Pocket PC?
    To install additional text-to-speech engines, do the following: Download the Mobile Speak Pocket installer for the voice you wish to add from the MSP downloads page. Connect the device to the ...
  12. Do I need to obtain a different trial/full license for every voice I install on my device?Do I need to obtain a different trial/full license for every voice I install on my device?
    You can only obtain one 30-day trial license for your device. Once this is activated, you can install as many voices as you want to evaluate and the trial license will apply to all of them. If, ho ...
  13. How do I add voices to use with Mobile Speak SmartPhone?How do I add voices to use with Mobile Speak SmartPhone?
    To install additional text-to-speech engines, do the following: Download the Mobile Speak SmartPhone installer for the voice you wish to add from the MSS downloads page. Connect the device to ...
  14. What is user-centered licensing and how is it different from the previous method of licensing Code Factory products?What is user-centered licensing and how is it different from the previous method of licensing Code Factory products?
    User-centered licensing is a new and convenient way to license Code Factory products on devices running the Windows Mobile operating system. It is the first program of its kind in the AT industry ...
  15. Why did Code Factory decide to change the licensing scheme from one for devices to one consisting of user-controlled activations?Why did Code Factory decide to change the licensing scheme from one for devices to one consisting of user-controlled activations?
    We at Code Factory have always known that the most important thing we can do is to listen to our customers. Many customers have asked to be able to do things, such as move their licenses free of ...
  16. Which products will use the new licensing system?Which products will use the new licensing system?
    All Code Factory products for the Windows Mobile operating system, that is, products for Windows Mobile Classic (PDA-only devices), Windows Mobile Standard (Smartphone devices), and Windows Mobil ...
  17. Is there any charge to upgrade to the new licensing scheme for users of the previous licensing method?Is there any charge to upgrade to the new licensing scheme for users of the previous licensing method?
    There is no charge to upgrade to user-centered licensing. IT should be noted, however, that if you no longer have the Windows MObile device you used with the Code Factory product and former licens ...
  18. Will I need to purchase any licenses or activations to keep the device(s) I have licensed working with the new version?Will I need to purchase any licenses or activations to keep the device(s) I have licensed working with the new version?
    You will not need to purchase anything to keep any software which you have already purchased. All existing device licenses will be converted to device activations free of charge.
  19. Can I run each of my activations on a different device?Can I run each of my activations on a different device?
    You can easily have different activations on different devices. For example, if you want to have your activation for Mobile Speak Smartphone running on one device while having your activation for ...
  20. I have multiple devices. How do I activate all of them under my user ID?I have multiple devices. How do I activate all of them under my user ID?
    Multiple devices can have their licenses converted to activations, and can be activated, with the same ease as one device. First, activate each device as explained in the FAQ entry "I am a r ...
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